Staff is available to take your call as early as 7:00 a.m. Note: Our peak calling times are weekdays between 10:00 a.m. You may also telephone the NPRC Customer Service Line (this is a long-distance call for most customers): 31 No, I don't know my request number I'd like to check the status of a military clinical and/or medical treatment records request and I do not know my SR number No, I don't know my request number I'd like to check the status of my military service records request and I do not know my SR number Yes, I know my request number I'd like to check the status of a military service records request or my medical treatment records request and I know my SR number Visit the Request Military Service Records page to start a new request for military service records online, by mail, or by fax.These forms are ONLY for status updates for EXISTING requests from the National Personnel Records Center (NPRC).It is either given at the office from which they were discharged or sent by mail. Each service member receives the DD 214 upon discharge. What is the DD Form 214 The DD-214 is a document that proves discharge from the military. Allow about 10 days for us to receive and process your request, then you may check the status of your request. If you lost your DD 214, you could request another copy from the NPRC free of charge.
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